Houston Independent School District (HISD) Superintendent Mike Miles addressed issues impacting students at the start of the new school year, calling the first day “successful” despite challenges. All 274 campuses opened, but problems included incomplete bus route assignments, incorrect route information, and concerns over power and air conditioning. Around 700 students lacked bus routes, and some parents received wrong information, causing significant worry. The district’s call centers faced long wait times and connectivity issues. Miles acknowledged problems with the new transportation software, EduLog, and promised improvements, including adding staff to handle call volume. An apology email was sent to parents with corrected route information.
