JAMB Records Rapid Improvement as New Registrar Clears 5,000 Candidate Complaints in Five Days
The Joint Admissions and Matriculation Board (JAMB) has recorded rapid improvements in service delivery after its new Registrar, Prof. Segun Aina, assumed office on July 31, 2026, and oversaw the resolution of more than 5,000 pending complaints within five days.
The development could have significant implications for children and young people seeking access to tertiary education, particularly candidates whose academic progression may be affected by administrative or technical challenges.
Shortly after assuming office, Aina relocated his office to JAMB’s Service Compact with All Nigerians (SERVICOM) Unit, where he personally reviewed complaints from candidates and other members of the public. The move forms part of his administration’s commitment to making service delivery a central priority.
According to the Board’s Acting Director of Public Affairs and Protocol, Dr Fabian Benjamin, the resolved complaints covered challenges encountered during registration, examinations and admission processes.
Among the issues addressed were difficulties generating profile codes after candidates lost access to previously registered telephone numbers, biometric verification failures and problems involving the Central Admissions Processing System (CAPS).
Other cases included payment and e-PIN challenges, examination venue concerns, technical difficulties, document-uploading problems and requests to correct personal information such as names, dates of birth, states of origin and local government areas.
From a child development and education perspective, timely resolution of these problems matters because administrative barriers can delay candidates’ progression into higher education.
The intervention also signals a shift towards more responsive educational administration, where candidates can raise concerns and receive timely support.
With Aina making service delivery a key pillar of his administration, JAMB’s ability to sustain these reforms could help create a more accessible and supportive pathway for young people pursuing further education.
