On the first day of the Houston ISD school year, Superintendent Mike Miles highlighted a problem with bus service as “unacceptable.” Issues included inaccurate route information due to a software glitch and buses carrying special needs children without functioning air conditioning. Drivers reported concerns about the heat on buses and difficulties in addressing these issues due to a shortage of mechanics. Despite the overall positive start to the school year, these transportation problems affected some families significantly. Miles promised to resolve the issues in the coming days.